The Right System at the Right Time for Calloway

Background

Calloway Transportation, based in Delaware, began in 1969 as a single-truck operation started by Operations Manager Jacob's grandfather. Today it employs 42 people and holds six active USPS contracts, managing 38 daily deliveries across two-thirds of the state. The company stays true to its roots with a focus on local, intrastate service while keeping the door open for growth.

The Challenge

As USPS began mandating the use of a TMS, Jacob saw an opportunity rather than just a requirement. With a small, family-run back office and growing complexity, he wanted a single platform to handle scheduling, trip tracking, and driver communication.

The Solution

Jacob first connected with Tracx at a mail conference in 2023. After comparing several TMS platforms, Tracx stood out as the clear choice. He started with a small group of drivers and, after six months of testing, expanded the rollout across the company, well ahead of the USPS compliance deadline. Onboarding was methodical: weekly meetings with Tracx specialists let the team roll out at a comfortable pace. Calloway also installed tablets in every truck so drivers could access the Tracx app, a major investment for a small business that has since proven worthwhile.

Results

Operational Control and Agility

• Trip scheduling is now managed through a rolling 14-day calendar, allowing the team to plan two weeks ahead. That advance planning significantly reduces day-of adjustments.

• Drivers receive clear, consolidated instructions through the platform, eliminating the need for physical route books and separate communications.

• When last-minute changes arise, such as a new trip or a callout, the operations manager can assign a less-experienced driver with confidence, knowing they have everything they need in the app.

Administrative Time Savings

• Tasks that previously required constant presence in the office are now manageable remotely. The manager can travel with a laptop and handle any need in real time.

• Scheduling, payroll prep, and route communication are all streamlined, enabling the manager to compress the workweek when needed.

Improved Payroll Accuracy and Cost Control

• The ability to monitor driver movements and stop times in real time has led to better oversight and fewer payroll discrepancies.

• Drivers also have more clarity around timing and requirements. If USPS asks them to stay late, they immediately know to request documentation.

“It’s a lot easier to track every trip now… if I see somebody sitting somewhere too long, it’s a lot easier for me to address those issues quicker.”

Faster New Hire Ramp-Up

• New drivers are trained alongside senior staff for a few days and then easily transition into unfamiliar routes using the platform’s route data.

• Questions about new routes now come in advance, often the day before, rather than the day of. A sign of better preparedness.

Compliance and USPS Relations

• Before Tracx, performance score hits from unscanned truck returns often went unnoticed for weeks.

• Now, if a trip is unscanned or a delay occurs, the operations manager can send proof-of-performance screenshots immediately.

• The company’s latest USPS compliance score was 98%.

‍“Before, it was eight hours every day… now I can come in Monday, Tuesday, Wednesday, get everything done… and then Thursday, Friday I can take lighter days.”

Looking Ahead

For this family-run contractor, Tracx has delivered more than USPS compliance. It has become a central hub for operations, scheduling, and communication from one platform. The business now runs with more agility, accuracy, and confidence while keeping the family values and hands-on management that built its reputation. Jacob has also referred fellow USPS contractors to Tracx, two of whom later adopted the system.