The Right System at the Right Time: Why Calloway Chose Tracx TMS

Business Overview

Calloway Transportation, based in Delaware, began in 1969 as a single-truck operation started by Operations Manager Jacob’s grandfather. Today, it’s a thriving business with 42 employees and six active USPS contracts. The company manages 38 daily deliveries and covers two-thirds of the state—staying true to its roots with a focus on local, intrastate service while keeping the door open for future growth.

The Need for a TMS

As USPS began mandating the use of Transportation Management Systems (TMS), Jacob saw more than a requirement, he saw an opportunity. With a small, family-run back office and growing operational complexity, he wanted a single platform to handle scheduling, trip tracking, and driver communication.

Jacob first connected with TracxTMS at a mail conference in 2023. After comparing several TMS platforms, Tracx stood out as the clear choice. He started first using TracxTMS with a small group of drivers and, after six months of testing, expanded the rollout across the company. Which was well ahead of the USPS compliance deadline.

Implementation Experience

The onboarding process was methodical and hands-on. Weekly meetings with TracxTMS onboarding specialists allowed the company to roll out the system at a comfortable pace. Instead of rushing, they chose to take their time getting the system fully up and running.

“By the end of it, like I felt like I knew the system inside and out.”

The company also installed tablets in every truck so drivers could access the TracxTMS app—even though ELDs weren’t required. For a small business, it was a major investment. But the results have proven the decision worthwhile.

“It was a big thing for us… but since doing that and seeing how this has run over the last year, it was a great investment.”

Results

TracxTMS transformed operations in multiple areas, delivering improvements in efficiency, visibility, and confidence across the business:

Operational Control and Agility

• Trip scheduling is now managed through a rolling 14-day calendar, allowing the team to plan two weeks ahead. That advance planning significantly reduces day-of adjustments.

• Drivers receive clear, consolidated instructions through the platform, eliminating the need for physical route books and separate communications.

• When last-minute changes arise—such as a new trip or a callout—the operations manager can assign a less-experienced driver with confidence, knowing they have everything they need in the app.

Administrative Time Savings

• Tasks that previously required constant presence in the office are now manageable remotely. The manager can travel with a laptop and handle any need in real time.

• Scheduling, payroll prep, and route communication are all streamlined, enabling the manager to compress the workweek when needed.

“Before, it was eight hours every day… now I can come in Monday, Tuesday, Wednesday, get everything done… and then Thursday, Friday I can take lighter days.”

Improved Payroll Accuracy and Cost Control

• The ability to monitor driver movements and stop times in real time has led to better oversight and fewer payroll discrepancies.

• Drivers also have more clarity around timing and requirements. If USPS asks them to stay late, they immediately know to request documentation.

“It’s a lot easier to track every trip now… if I see somebody sitting somewhere too long, it’s a lot easier for me to address those issues quicker.”

Faster New Hire Ramp-Up

• New drivers are trained alongside senior staff for a few days and then easily transition into unfamiliar routes using the platform’s route data.

• Questions about new routes now come in advance, often the day before, rather than the day of—a sign of better preparedness.

Compliance and USPS Relations

• Before TracxTMS, performance score hits from unscanned truck returns often went unnoticed for weeks.

• Now, if a trip is unscanned or a delay occurs, the operations manager can send proof-of-performance screenshots immediately.

• The company’s latest USPS compliance score was 98%.

“We wouldn’t get those [5500s] until a month later… now I just go on, pull up their trip for the day, screenshot it, email it to my network specialist, and we never receive that backlash.”

User Experience and Support

Though some less tech-savvy drivers initially struggled with the new technology, adoption improved significantly over time. Newer, more tech-savvy hires picked it up immediately.

Support from TracxTMS staff during implementation was responsive and thorough. Today, Jacob continues to receive helpful support, even though he no longer works with the original onboarding team.

Conclusion

For this family-run contractor, TracxTMS has delivered more than just USPS compliance. It has become a central hub for operations, scheduling, and communication—all from one platform. The business now operates with more agility, accuracy, and confidence, all while maintaining the family values and hands-on management that built its reputation.

Jacob has also referred fellow USPS contractors to TracxTMS—two of whom later adopted the system.

“I said, ‘You guys can meet with whoever. But I’m telling you, this is the one I would go with.’”

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