Powering transportation operations across North America.
Tracx serves refrigerated carriers hauling produce, frozen, pharmaceutical, and dairy freight, from independent reefer operators on single-temperature lanes to multi-terminal fleets running split loads across frozen, chilled, and fresh compartments simultaneously. The platform handles cold chain compliance as a core operational workflow, with FSMA temperature reporting, precool verification, Thermo King and Carrier Transicold integration, and 2-year temperature record retention all running natively. Audit requests get answered in minutes, cargo claims get defended with timestamped data, and compliance documentation generates itself at delivery.
Cold chain dispatch requires commodity-specific temperature requirements, precool verification, and multi-stop routing with different temperature specs per stop. Generic dispatch tools ignore these details entirely.
Multi-zone reefer trailers running split loads (frozen, chilled, and fresh commodities carried simultaneously in separate compartments) are supported natively with per-zone temperature profiles and per-stop delivery assignment. FTL, LTL, and brokered cold chain loads all run through the same dispatch environment.
Tracx is AI-native from day one, with automation running through every workflow instead of bolted onto a legacy platform. The AI learns from your own load history and operational patterns, getting sharper the more you use it.
For reefer carriers running produce, frozen, pharma, and dairy freight, that means the AI handles the routine decisions that slow your team down: which driver and reefer trailer fit the load, which precool status needs verification, which temperature deviation needs attention, and which routes are losing margin.
Connect cold chain shippers, receivers, and compliance platforms, including FSMA reporting requirements, shipper TMS systems, and warehouse management platforms, through Tracx's native EDI and open API.
Temperature data can be pushed to shipper systems alongside standard shipment status updates, so compliance documentation is delivered as part of normal milestone reporting rather than as a separate compliance workflow. Tracx's EDI infrastructure means unlimited document exchange with unlimited trading partners without per-transaction fees.
For reefer carriers, tracking means location AND temperature. A truck that's on time but running at the wrong set point is still a failed delivery. Tracx combines GPS fleet tracking with live reefer unit data in one operational view.
Thermo King and Carrier Transicold integrations pull temperature, humidity, compressor status, and alarm codes directly into the load record. Remote set point adjustment is available from the dispatcher dashboard, and temperature deviation alerts push simultaneously to dispatcher, driver, and customer when excursions occur.
Reefer drivers need to capture temperature data, precool confirmation, and condition documentation at loading and delivery, all in the driver app so cold chain evidence is captured automatically as part of the delivery workflow.
POD capture includes a temperature summary from the reefer unit alongside driver photos and receiver signature, so cold chain evidence arrives with every delivery automatically. Pre-trip reefer-specific inspection checklists establish a verified starting state for every load.
Reefer driver pay may include cold chain bonuses, accessorial pay for temperature-sensitive loads, and premium lane compensation. Tracx handles these alongside standard pay structures without separate calculation.
Settlements generate from delivery confirmation and load data once the configuration is in place, so pay runs don't require manual adjustment for specialized cold chain components. QuickBooks, Xero, and Sage sync keeps financial data aligned with settlement outputs.
Cold chain shippers want to see their load's live temperature alongside its location. Tracx gives them both in a branded self-service portal that differentiates your service and reduces inbound status calls.
FSMA-compliant temperature reports, BOLs, and PODs are available in the portal immediately on delivery, so shippers have the compliance documentation they need without email requests. Deviation notifications fire to shippers in real time, at the same moment as your dispatcher.
Reefer invoicing includes accessorials (fuel surcharge, temp fuel, precool charges, single stop charges) that need to calculate consistently and accurately. Tracx applies your configured accessorials automatically from load data.
FSMA-compliant temperature reports attach to invoices automatically, so compliance documentation and billing arrive together. QuickBooks, Sage. and Xero integration syncs accessorial data without manual reconciliation.
Reefer trailers have maintenance requirements beyond standard equipment, including refrigeration unit service intervals, wash certifications, and unit health indicators that affect both cold chain performance and compliance.
Compressor cycling anomalies and fuel usage pattern alerts surface potential unit failures before they cause an on-road breakdown. Wash and sanitize certifications between incompatible commodities are tracked per trailer alongside standard CVIP and registration.
Reefer reporting has two critical dimensions general freight doesn't: temperature compliance rates and cargo claims defense. Tracx provides both alongside standard operational reporting.
Two-year temperature record retention meets FDA requirements automatically, and any shipment's complete audit history is accessible within minutes of a request. Formal excursion reports with timestamps, root cause data, and corrective action fields support claims defense without assembling documentation after the fact.
Tracx integrates with both your refrigeration unit manufacturers and your GPS/ELD providers, bringing temperature data and location data into one platform without managing separate dashboards.
Supported reefer unit APIs include Thermo King and Carrier Transicold, with Samsara, Motive, Geotab, and ORBCOMM covering GPS and ELD. QuickBooks, Sage, and Xero round out the accounting layer, so temperature data, location data, and financial data all live together in the load record.
Tracx's TMS for refrigerated carriers manages the full cold chain, from commodity temperature profiling and precool verification to FSMA-compliant audit trails and shipper visibility, turning cold chain compliance into a competitive advantage.
Tracx handles the full operational scope of cold chain transport, including temperature profiles, precool verification, FSMA documentation, and Thermo King/Carrier Transicold integration, without generic TMS workarounds.
Every function you depend on runs in one fully integrated system, including dispatch, driver management, billing, compliance, temperature-aware tracking, and accounting. Data flows automatically between them.
Tracx invests in the relationship past go-live, with rapid implementation, transparent asset-based pricing, and a dedicated support team that knows how cold chain operations actually run day to day.
We don't do generic walkthroughs. Tell us your freight type, your current system, and your biggest operational pain point. We'll show you exactly how Tracx handles it. No pitch deck. No pressure. Just a real look at the platform shaped for your operation.
