Support That Delivers: Driving USPS & Freight Success at Area Storage & Transfer

Introduction: Meeting the Demands of Complex Operations

Based in Long Island, New York, Area Storage & Transfer has been in business for more than 40 years. With a fleet of 180 trucks, the company manages the dual challenge of handling thousands of USPS contract trips each month while also running general freight operations. Their scale requires not only accuracy and compliance but also the ability to pivot quickly when conditions change.

Challenge: Broken Systems and Limited Support

Before Tracx, Area Storage was using another TMS that frequently left them frustrated. Data quality was unreliable, and the support they needed to operate efficiently wasn’t there. For a company responsible for thousands of USPS trips, poor visibility and delayed answers were not sustainable. They needed a platform built to handle both USPS compliance and freight operations backed by a support team that would actually respond.

Solution: Smooth Implementation and Responsive Support

In 2024, Area Storage implemented Tracx with guidance from an experienced implementation specialist. Weekly support calls ensured issues were addressed immediately, helping the team transition smoothly. Dispatch, attendance tracking, and reporting were centralized in one system, giving staff clearer visibility and easier access to the data they needed.

When it came to subcontractor work, Tracx collaborated with Evo to deliver a tailored solution. This improvement made it possible to manage thousands of additional trips each week without overburdening the team.

Results: More Organized, More Reliable, More Scalable

The benefits quickly became clear:

• Data quality is “leaps and bounds better” than before.
• On-time performance holds steady at around 93% across 10,000 USPS trips each month.
• Subcontractor management improvements have expanded capacity by more than 2,000 trips weekly.
• Implementation was described as “smooth and painless”, with a support team that consistently delivers fast, knowledgeable help.
• Dispatch processes are now “easy, user-friendly, and not difficult at all.”

Quotes from Eric, the VP of Operations

“As far as our ability to get good service and quality data, it’s just leaps and bounds better.”

“Andrew was our implementation specialist and the support and handholding he gave us through the process really, truly, made everything right.”

“We’re providing 10,000 trips a month for USPS, nearly at 93% on-time performance. On-time is everything for us, and Tracx helps us track and achieve that.”

Conclusion: Positioned for Growth

With Tracx, Area Storage has transformed how it manages USPS compliance and freight operations. Reliable support, scalable processes, and better data visibility have given them the confidence to expand capacity while maintaining the service levels their customers demand.

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